Privacy policy

Last updated August 22, 2022

Who we are

The below policy will explain how Creative Holdings Aust Pty Ltd collects, processes, and stores your personal information. This policy outlines our intent to use and to whom we disclose your information to. We, us or our means Creative Holdings Aust Pty Ltd trading as re’drinks (ABN: 44 855 434 467). re’drinks complies with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth). For more information about the Privacy Act please visit

By accessing or using our website, social media, or communication services, you indicate that you have read and understood this policy and agree that such access or use indicates your consent to this policy.

What we collect and store

We collect information about you during the checkout process on our store.

If you visit our online store, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account
information like username and password. We’ll use this information for purposes such as:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you make a purchase, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who has access to your information

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you.
  • A Facebook Pixel has been included on this website. This pixel tracks conversions across devices and does not collect or send names, email addresses or other contact information to Facebook. Read Facebook’s privacy policy here.
  • Google Analytics is used on this site. Google uses cookies to measure user behaviour on the website and does not collect any identifiable information about you. To learn more about what information is collected and how it is used, read Google’s privacy policy here.
  • Emails sent through our contact forms will be checked through Google reCAPTCHA, an automated spam detection service. reCAPTCHA collects user metrics such as IP address, mouse movements, and length of stay on the website in order to verify the user. By using reCAPTCHA, data is transferred to Google, which is used to determine whether the visitor is a human being.


We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. To learn more about how your data will be used, read Stripe’s privacy policy here.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will
store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.